Production Support
We offer premium Production Support Services to our Customers for their growing businesses and evolving business process demands. With our suite of Production Support Services, with speed and accuracy, we help our Customers to keep their business always on the cutting edge.
- Application Support
- Application Deployment into Production
- Application Configuration and Management
- Availability and Performance Management
- Handling Upgrades
- Application and OS Patching
- Database Support
- Data Quality and Data Correction
- Transaction Rollback
- Backup and Data Restoration
- Database Servers Patching
- Proactive Monitoring and Alerting
- Study and Definition of Alert Thresholds
- Analysis and Definition of Alerts for Application Logs Patterns
- Incident Prevention
- Periodic Maintenance Activities
- Root Cause Analyses and Permanent Fixes
- Analysis and Identification of repeated Incident patterns for Permanent Fixes
- Categorization of repeated Alert patterns for Permanent Fixes
- Recommendations for Code Fixes based on RCA
- Recommendations for Infrastructure and Configuration based on RCA
- Tweaking of Automation Scripts based on RCA
- Status Updates and Reporting
- Security and Compliance Reporting
- Periodic Status Reporting on SLAs, Key Performance Metrics
- Root Cause Analyses and Permanent Fixes
- Documentation
- System Maintenance Technical Document (SMTD)
- Environment Documentation
- Standard Operating Procedures (SOPs)
- Discovery of Network Components and Resources(SOPs)
- Documentation of Configuration Management Database (CIs and CMDB)
Client Testimonial
Thank you for all the work you did on cleanup procedures for the defects. Your diagnostic and cleanup script is quite a piece of work, and it demonstrates a high skill level for issue troubleshooting and query writing. Great work!!
Senior Production Support Analyst - Onsite
Why choose Lantrasoft for Application Maintenance and Support Services?
Operational Excellence
At Lantrasoft, we ensure customer expectations are consistently met by administering continual improvement processes. Implementation strategies are adapted into people and processes involved thereby achieving sustainable improvements to the customer's key business objectives and to the organization's KPIs.
24/7 Support Services
Our round-the-clock Support Services model enables customers who are globally distributed with constant accessibility to the support teams for quicker turnaround. Operating at a very high level of responsiveness guarantees critical business services to be highly available and stable.
Process Maturity
Lantrasoft has the competitive edge in the global markets by offering IT Services to customers with our Information Security Management (ISO/IEC 27001:2013) and Information Technology Service Management (ISO/IEC 20000-1:2011) Standards.
Positive ROI Factors
We help our customers achieve ROI objectives by adding strategic values, improving analytical capabilities and meeting compliance requirements to enable the customer teams focus on core business functions.