Our NOCC services (Network Operations Command Center) are not just restricted to network monitoring and management. With our experience and expertise in the IT Infrastructure and Application Management Services spaces, we offer customized and extended NOCC services to meet customer requirements in several other areas including mission critical applications monitoring, security patching and environment monitoring services.
The NOCC offers 24x7 coverage with aggressive Turnaround Times (TAT) and SLAs by a team of highly skilled Network Operations professionals.
Key Performance Areas (KPA) in the Customer environments.
- Network Monitoring And Management
- Network Latencies
- Throughput and Performance
- CPU load on the Network Servers
- Firewall Rules Monitoring
- Circuit Break/Down Issues
- Voice Gateway Circuit Issues
- VOIP/Soft Phone Service Errors
- Servers Monitoring And Management
- Windows and Linux Servers Monitoring
- Servers Maintenance
- Patch Management for Servers
- Applications Monitoring
- Up-time and Availability Monitoring
- Real-time Application Performance Monitoring
- Ecommerce Site Monitoring
- Database Performance Monitoring
- Batch Job Applications Monitoring
- Faults And Events Management
- Incident Management
- Problem Management
- Escalation Path Management
- Security Events Monitoring
- Phishing Email Alerts - Filtering with Spam definitions
- Brute Force Access pattern/behaviour detection
- Detection of Malware Objects - Infection-match and Web-infection detection
Lantrasoft Team has been very responsive to our needs and seems to be the most proactive when problem solving. Your team has done a respectable job for us overall in maintaining system up-time.
Manager of SAP Applications - Onsite
Why Choose Lantrasoft for Application Maintenance and Support Services?
At Lantrasoft, we ensure customer expectations are consistently met by administering continual improvement processes. Implementation strategies are adapted into people and processes involved thereby achieving sustainable improvements to the customer's key business objectives and to the organization's KPIs.
24/7 Support Services
Our round-the-clock Support Services model enables customers who are globally distributed with constant accessibility to the support teams for quicker turnaround. Operating at a very high level of responsiveness guarantees critical business services to be highly available and stable.
Lantrasoft has the competitive edge in the global markets by offering IT Services to customers with our Information Security Management (ISO/IEC 27001:2013) and Information Technology Service Management (ISO/IEC 20000-1:2011) Standards.
Positive ROI Factors
We help our customers achieve ROI objectives by adding strategic values, improving analytical capabilities and meeting compliance requirements to enable the customer teams focus on core business functions