IT Service Desk
For growing or transforming businesses, having the right IT Service Desk function in place is critical to success. We offer high-quality Service Desk support with trained and certified IT professionals. Our primary goal is to resolve end-user issues and requests quickly and efficiently. Our overall objective aims at improving and running all IT and business processes across the organization more efficiently.
Lantrasoft’s IT Service Desk is available 24x7 support with Help Desk as an integral part of the services.
Our IT Service Desk Functions
Key Performance Areas (KPA) that could be tailored and customized to suit the customer's need.
- Multi-channel And Multi-site Support
- Email Support
- Ticket/Request Support
- Phone and Chat Support
- Remote Support - Team Viewer, Skype, Bomgar, Webex and so on
- 24x7 Support Services
- IT Service Desk functions to globally distributed Customers
- Short-term Desks
- Seasonal Requirements
- Catastrophe Management
- User Accounts Management
- User Accounts Creation, Modification and Termination
- Multi-factor Authentication - Setup and Enablement
- User Access Management - Affiliation to OU, Security Groups, Applications and Environments
- CISCO Phone Extension - Provisioning, Configuration, Update and Termination
- Application And Environment Access Mgmt
- VPN and Remote Access
- Distribution Lists, Sharepoint, Shared Folder, VC Setup, Conference Calling Setup, in-house application support
- Virtual Machine assignment and termination via Citrix Console
- Value-add Functions
- Software and Application package deployment via SCCM
- SOX Audit and Compliance Reporting
- Discrepancy Reporting
- KMDB, KEDB and Asset Inventory Management
Client Testimonial
It has been a pleasure working with the team. The work for the IT Service Desk and User Accounts Management has become very stable since we first started. We now look to expanding the responsibilities and variety of tickets for the team. They have proven to be very hard working and dedicated with their work and I am very appreciative and proud to have them on my team. The SLA adherence of 99.76% is phenomenal!
Supervisor, IT Service Desk - Onsite
Client Testimonial
Stupendous job by everyone and I truly appreciate diligence, support and leadership. You guys rock!!
!!! Great example of WINNING TOGETHER and GETTING IT DONE!!!
Director of IT Operations - Onsite
Client Testimonial
I just wanted to commend you on an excellent job done to get all of the contractors up and running in support of the recent hurricanes here. The total process of getting them in place was with very short notice and with some phone changes midway which created some rework for us. I cannot thank you enough for your hard work and dedication and feel I can always count on you to get the job done. We have also received many thanks from the Project Leaders who called you an “AMAZING TEAM”. This is great work!!
Supervisor, IT Service Desk - Onsite
Why Choose Lantrasoft for Application Maintenance and Support Services?
Operational Excellence
At Lantrasoft, we ensure customer expectations are consistently met by administering continual improvement processes. Implementation strategies are adapted into people and processes involved thereby achieving sustainable improvements to the customer's key business objectives and to the organization's KPIs.
24/7 Support Services
Our round-the-clock Support Services model enables customers who are globally distributed with constant accessibility to the support teams for quicker turnaround. Operating at a very high level of responsiveness guarantees critical business services to be highly available and stable.
Process Maturity
Lantrasoft has the competitive edge in the global markets by offering IT Services to customers with our Information Security Management (ISO/IEC 27001:2013) and Information Technology Service Management (ISO/IEC 20000-1:2011) Standards.
Positive ROI Factors
We help our customers achieve ROI objectives by adding strategic values, improving analytical capabilities and meeting compliance requirements to enable the customer teams focus on core business functions